A Support Ticket Management System is a software solution that enables companies to manage customer support requests and issues in a centralized and organized manner. It allows customers to submit tickets via multiple channels, such as email, phone, or web portal, and automatically assigns and routes them to the appropriate support agents. The system provides features like ticket prioritization, assignment, and escalation, as well as tracking and reporting capabilities, to ensure efficient issue resolution. Support Ticket Management System also enables companies to set up a knowledge base and FAQ section, reducing the number of support requests. By automating and streamlining support processes, the system improves customer satisfaction, reduces response times, and increases support team productivity.